Terms & Conditions Lucky365 – The Complete Guide for Malaysia Players

1Introduction and Acceptance of Lucky365 Terms

Welcome to lucky365, an online entertainment platform operating under the domain lucky365.cash. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and lucky365 ("we", "our platform").

By accessing, registering for, or using any part of the lucky365 platform — including but not limited to slots, Live Casino, baccarat, roulette, Sports Betting on the Malaysia Super League and EPL, Badminton, and customer support services — you acknowledge that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, please stop using the lucky365 platform immediately and contact our team to close your account if needed.

2lucky365 Membership Eligibility

To register and use the lucky365 platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the time of registration. Lucky365 strictly prohibits underage individuals from using this platform.
• Must be legally eligible to enter into a binding agreement in Malaysia.
• Not listed on any self-exclusion register or gambling restriction imposed by any regulatory authority.
• Not a lucky365 employee, affiliated company, or immediate family member of such an employee. Employees are not permitted to use the platform for personal betting.
• Not representing any business entity using a lucky365 account for commercial purposes or money laundering.

3Registration and Account Management

The lucky365 registration process requires you to provide accurate, complete, and up-to-date information. Submitting false information is a serious violation of these Terms.

• One account per individual: Each individual is only permitted to register and maintain one an active lucky365 account. Holding multiple accounts — regardless of different names, emails, or payment methods — is a serious violation.
• Account details: The full name, identification card (IC) number, date of birth, email address, and phone number you register must be accurate and belong to you.
• Payee name: The name on your lucky365 account must match the name of the bank account or e-wallet owner used for deposits and withdrawals.
• Password: You are solely responsible for keeping your lucky365 account password confidential. Do not share access to your account with anyone.

Lucky365 reserves the right to verify a member's identity at any time, particularly before processing large withdrawals or when suspicious activity is detected on an account.

4Deposit and Withdrawal Policy

Lucky365 only accepts deposits from legitimate payment methods and in the name of the same account holder. We support the following Malaysian payment methods:

Withdrawal Terms:

• The minimum withdrawal amount is RM20 per transaction.
• Withdrawals are typically processed within 5 to 15 minutes to the registered e-wallet or bank account.
• Lucky365 reserves the right to request identity verification documents (IC or passport) for withdrawals exceeding RM5,000 every day.
• Withdrawals may only be made to a bank account or e-wallet registered in the same name as your lucky365 account.
• Bonus funds may not be withdrawn until the wagering requirements have been fully met.

5lucky365 Bonus and Promotion Terms

Lucky365 offers a wide range of exciting bonuses and promotions for our members. All offers are, however, subject to specific terms and conditions that must be followed.

• Welcome Bonus (200%): Available to new members making their first deposit. A wagering requirement of 30x the bonus amount applies before any withdrawal can be made. The bonus is valid for 30 days from the date of credit.
• Weekly Cashback (10%): Calculated based on net losses over a 7-day period and credited every Monday. Maximum RM1,000 per week. 1x wagering requirement.
• Daily Free Spins: Awarded to active members who log in daily. Applicable to designated slots only. Winnings from free spins are subject to a 20x wagering requirement.
• Referral Bonus: Earn a RM30 bonus for every friend you refer who signs up at lucky365 and makes a minimum first deposit of RM50.

Any attempt to exploit lucky365 promotions through dishonest means — such as opening multiple accounts to claim the welcome bonus more than once — will result in winnings being voided and the account suspended.

6lucky365 Game Rules

All games offered on lucky365 — including slots, Live Casino (baccarat, roulette), football Sports Betting, Badminton, e-sports, and lottery — are subject to the following rules:

• Game results are final once a round or match has concluded. No cancellation or reversal requests will be entertained after that point.
• For games RNG (Random Number Generator), all outcomes are generated randomly using a system certified by independent auditing bodies such as eCOGRA. Fair play is guaranteed.
• For Sports Betting: if a match is abandoned before the minimum play period (45 minutes for football), bets will be voided and stakes refunded. Odds are subject to change until a bet is confirmed.
• Technical issue: In the event of a connection interruption during a Live Casino game, lucky365 will attempt to resolve the round based on the last recorded system state. Decisions made by the lucky365 technical team are final.
• Lucky365 reserves the right to cancel or suspend any match, game, or bet suspected of involving manipulation, fraud, or technical issues that compromise fairness.

7Player Code of Conduct

Lucky365 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. Players are expected to adhere to the following code of conduct at all times:

• The use of automation software, bots, or scripts to play or place bets on lucky365 is strictly prohibited.
• Exploiting any technical glitches (bugs) or system vulnerabilities is strictly prohibited. If you discover a bug, report it to lucky365 support immediately.
• Threatening, abusive, or offensive communication directed at other players or lucky365 staff on any of our official communication platforms is strictly prohibited.
• Colluding with other players to exploit bonuses or manipulate the betting system is strictly prohibited.
• Misuse of the cash out or in-play betting features for hedging purposes that goes against the spirit of fair play is strictly prohibited.

8Lucky365 Account Security

You are solely responsible for maintaining the security of your lucky365 account. Lucky365 will not be held liable for any losses resulting from unauthorised access caused by your own negligence.

• Use a strong, unique password for your lucky365 account — a combination of uppercase letters, lowercase letters, numbers, and symbols is recommended.
• Enable two-factor authentication (2FA) in your account security settings for an added layer of protection.
• Never share your lucky365 username and password with anyone, including family members.
• Log out of your lucky365 account after each session, especially when using a shared device.
• Report any suspicious activity on your account to the lucky365 support team immediately via live chat or email.

9Account Closure and Suspension

Lucky365 reserves the right to suspend, restrict, or close any member's account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Fraud, bonus abuse, or activities suspected of involving money laundering.
• Multiple account ownership.
• Failure to complete the identity verification check requested by lucky365.
• Upon request by a regulatory body or competent authority.

Voluntary Closure: You may close your lucky365 account at any time by contacting our support team. Before closure, please ensure all active wagering requirements have been met and that no withdrawals are pending.

Any real money balance in a voluntarily closed account will be returned to the original payment method within 3–5 business days, subject to the necessary security checks.

10Responsible Gaming at Lucky365

Lucky365 genuinely cares about the well-being of every member. We believe the platform should be a source of entertainment, not a financial or emotional burden.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits in your lucky365 account settings to manage your entertainment spending.
• Loss Limit: Set a loss limit to prevent yourself from exceeding your budget while playing at lucky365.
• Temporary Break (Time Out): If you feel you need a break from playing, a 24-hour, 7-day, or 30-day cooling-off feature is available in your lucky365 account settings.
• Self-Exclusion: For those who need it, lucky365 offers a long-term self-exclusion option (6 months to permanent) that fully blocks access to the platform.

11lucky365 Intellectual Property Rights

All content on the lucky365 platform — including logos, trademarks, graphics, text, interface designs, software code, and the domain name lucky365.cash — is the exclusive property of lucky365 or its licensors.

• Copying, distributing, republishing, or using any lucky365 content without prior written consent from our management is not permitted.
• The "lucky365" name and logo are registered trademarks and may not be used by any third party without authorisation.
• Any attempt to create a fraudulent website impersonating lucky365 constitutes a violation of Malaysian cybercrime law and will be reported to the relevant authorities.

12Disclaimers and Limitation of Liability

The lucky365 platform is provided on an "as is" and "as available" basis. While we strive to ensure continuous, high-quality service, lucky365 makes no unconditional guarantee that the platform will always be free from technical disruptions.

• Lucky365 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• Lucky365 is not liable for any service disruptions caused by circumstances beyond our control, such as natural disasters, internet outages, or cyberattacks.
• You use the lucky365 platform entirely at your own risk. Please ensure that gambling is legal in your jurisdiction and that you understand the financial risks involved.

13Amendments to Terms and Contact lucky365

Lucky365 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Members will be notified of changes via:

• In-app or platform notifications on lucky365 upon your next login.
• A notification email will be sent to the address registered on your lucky365 account.
• Notice displayed on the lucky365.cash homepage.

Your continued use of the lucky365 platform after any amended Terms take effect will be considered your acceptance of those changes.

Contact Us: If you have any questions, concerns, or complaints regarding lucky365's Terms and Conditions, please reach out to our team via:

• Live Chat: Available 24/7 within the lucky365 platform
• Email: support@lucky365.cash
• WhatsApp: Available during Malaysia business hours (9 AM – 11 PM)