Lucky365 is fully committed to protecting the personal information of every Malaysian player. This document clearly explains how we collect, use, store, and protect your data — no fine print, no hidden agenda.
These principles are more than words on a page — they reflect lucky365's everyday practice in handling your data.
All data transmitted between your device and lucky365's servers is encrypted using 256-bit SSL — the same standard used by Malaysia's leading financial institutions such as Maybank and CIMB. Your data cannot be intercepted in transit.
Lucky365 has never and will never sell, rent, or exchange our members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we are simply its custodian.
Lucky365 operates within the framework of Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that all data collection and processing activities comply with applicable local legal requirements in Malaysia.
The lucky365 Privacy Policy is written in plain, easy-to-understand English — not filled with confusing legal jargon. We believe you deserve to know exactly what we do with your data, without having to interpret it yourself.
As a lucky365 member, you have the full right to request a copy of the personal data we hold about you, ask for corrections to any inaccurate information, or request deletion of your data under certain circumstances as provided for under PDPA 2010.
When your lucky365 account is voluntarily closed or closed upon a valid request, we will delete your personal data from our active systems within the stipulated period, unless retention is required under applicable Malaysian law.
Questions about your privacy?
View Lucky365 FAQLucky365 — operating under the domain lucky365.cash — takes your privacy seriously. This Privacy Policy document sets out our practices regarding the collection, use, disclosure, storage, and protection of your personal information when you use the lucky365 platform.
This policy applies to all users and members who register for or access lucky365 services, including slots, live casino, baccarat, roulette, football Sports Betting covering the Malaysia Super League and EPL, badminton, e-sports, lottery, and all other features available on our platform.
Lucky365 operates within Malaysia and complies with Personal Data Protection Act (PDPA) 2010. By using the lucky365 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
This Privacy Policy should be read together with Terms & Conditions lucky365. Together, both documents form the complete agreement between you and lucky365.
Lucky365 only collects data that is genuinely necessary to provide a safe, fair, and high-quality service to our members. The following are the categories of data we collect:
| Data Category | Purpose of Collection | Requirements |
|---|---|---|
| Name & IC | Identity verification, PDPA compliance | Mandatory |
| Email & Phone | Account communications, security OTPs | Mandatory |
| E-wallet/Bank Details | Deposits & withdrawals | Mandatory |
| IP Address | Security, fraud detection | Automatic |
| Game History | Audit, dispute resolution, responsible gaming | Automatic |
| Performance Cookies | User experience improvements | Optional |
Lucky365 uses your personal information solely for the following purposes — nothing more, nothing less:
Lucky365 does not use your data to make automated decisions that negatively affect you without human review, except in cases of early fraud detection that require immediate action to protect the security of the platform.
Lucky365 does not sell, does not rent, and does not trade our members' personal information to third parties for marketing purposes. However, there are limited situations in which we may need to share your data:
Lucky365 does not share your data with advertisers, data brokers, marketing companies, or any party that has no direct operational need in relation to the lucky365 services provided to you.
Lucky365 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
While lucky365 takes all reasonable precautions, no online system is 100% immune to cyber threats. We recommend that you also take personal security measures, such as using a strong password and never sharing your login credentials.
Lucky365 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Required for login, game sessions, and lucky365 account security | Session | |
| Functional Cookies | Remembering your language, currency, and personal settings on lucky365 | 1 year | |
| Analytics Cookies | Helps us understand how players use lucky365 (aggregated data) | 2 years | |
| Performance Cookies | Identifying technical issues and monitoring lucky365 platform response times | 30 days |
You can manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions within your lucky365 account.
Lucky365 does not retain your data indefinitely. We only keep personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia:
Once the retention period expires, lucky365 will securely delete or anonymise your data using industry-approved methods. Anonymised data can no longer be linked back to you.
Under Malaysia's PDPA 2010, you as a lucky365 member have the following rights regarding your personal data:
You have the right to request a copy of the personal information lucky365 holds about you. Requests are processed within 21 business days from the date the request is received.
If you find that any information lucky365 holds about you is inaccurate or outdated, you may request a correction. Log in to your account or contact our support team to update your data.
You may request lucky365 to delete your personal data under certain circumstances — for example, when your account is closed and there is no legal requirement to retain that data.
You may object to lucky365 processing your data for specific purposes such as marketing communications. Use the "unsubscribe" link in our emails or contact customer support.
In certain circumstances, you may request lucky365 to provide your data in a machine-readable format for transfer to another service provider.
To submit any request relating to your data rights, contact the lucky365 Data Protection Officer by email at: privacy@lucky365.cash. Please include your account number and a copy of your IC for identity verification.
Lucky365 only sends marketing communications — such as the latest bonus offers, new slots promotions, or football Sports Betting updates — to members who have given their consent at the time of registration or thereafter.
Lucky365 does not use remarketing services across third-party platforms to advertise lucky365 to you after you leave our platform.
Lucky365 strictly prohibits individuals under the age of 18 years old from using our platform under any circumstances.
We do not knowingly collect, store, or process any personal information from minors. Should lucky365 discover that information belonging to a child or minor has been collected without our knowledge, we will take immediate action to delete that information and close the account in question.
If you become aware that a child or individual under the age of 18 has registered a lucky365 account, please notify us immediately at support@lucky365.cash. We will respond within 24 hours.
Lucky365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, developments in Malaysian law, or platform improvements.
When there are significant changes to the lucky365 Privacy Policy, we will notify you via:
Your continued use of the lucky365 platform after an amended Privacy Policy takes effect will be considered your acceptance of those changes. The "Updated" date at the top of this document will always reflect the latest version.
For any enquiries, complaints, or requests relating to this Privacy Policy or your personal data at lucky365, please contact us through the following channels:
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